Shipping & Return Policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Timeframes

Delivery times may vary depending on location, product availability, and order size. Estimated shipping times:

  • Standard Orders: 3–7 business days
  • Large or Custom Orders: 5–10 business days

You will receive tracking information once your order has been dispatched.

Shipping Rates

Shipping costs are calculated based on order size, weight, and delivery location. Final shipping charges will be displayed at checkout or provided in your custom quote.

Delivery Requirements

  • Ensure accurate shipping details at checkout to avoid delays.
  • Large turf rolls may require assistance during unloading.
  • Some deliveries may be curbside only.
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Order Delays

While we strive to meet all delivery timelines, delays may occur due to weather, carrier issues, or high demand. Synthetic Turf Depot is not liable for delays beyond our control but will assist in tracking and resolving issues.

 

 

Return Policy

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, uninstalled, and in original condition
  • Return requests must be made within 7–14 days of delivery
  • Proof of purchase is required

Non-Returnable Items

The following items are not eligible for return:

  • Custom-cut or made-to-order turf
  • Clearance or final sale items
  • Installed or used products

Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Receive return authorization and instructions
  3. Ship the product back to the designated address

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once the returned product is inspected and approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days

Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery
  • Provide photos and order details
  • We will arrange a replacement or resolution promptly